Taco Bell

I went to the Davis Hwy Taco Bell in Pensacola, Florida today at lunch. My order number was 204. I waited and waited approximately 10 minutes. When they called 206 I went and asked what happened to order 204. They said they didn't show order 204. They had cleared it off the screen. I had to give them my receipt to show what I ordered and after another five minutes they still got the order wrong and forgot to give me the cinnamon twists.

On December 6, 2017 at approx. 215pm I gave my son a 20$ bill which my other son who just went through surgery had received from his grandmother. I asked him to go to Taco Bell in Webster, MA and pick up some food for his lunch. My son proceeded to drive down to Taco Bell and place an order through the drive through. He handed the cashier the money and when she gave him the change my son immediately noticed it was not enough change. He let the cashier know that he had given her a 20$ bill. She then went and spoke to the manager who told my son that the drawer was only 3$ off so he was not telling the truth and only gave her a 10$ bill. My son explained that he only had the 20$ bill and was 100% sure he gave her a 20$ bill. The manager then asked him to come inside. My son then called me and explained everything. I asked to speak to the manager when he went inside. The manager got on the phone and told me that he had video evidence that it was a 10$ bill. I explained to him that I wanted to see the picture because I was absolutely positive how much money I gave my son. He then told me to feel free to come and see that he had a clear zoomed in picture of the money. I drove back to Taco Bell and when I got there they asked me to wait because he was still reviewing the video. I questioned this because on the phone he had clearly stated he had a clear picture of the money. After approx. 10 minutes a very nice man, who stated he was the team leader asked if I wanted a drink and said it would still be a bit. I declined and asked what he would still be reviewing since he had told me he already had proof that it was only a 10$ bill. He stated he was not sure. I asked him to please go back to the manager and tell him I would wait 5 more minutes and if he did not speak to me I would be reporting the store. A few minutes later I was asked to come back a view the video. After standing and looking at the video I actually thought the manager was joking. The entire image was blurred and there was almost no visual of the money. I questioned the manager and asked why he would tell me he had a picture and have me come down to the store when he clearly did not. He preceded to say " Come on now, you're really going to make me write up a cashier and go through all the reports for a small amount of change?" So after all this it came down to was your manager just simply did not want to be bothered to do his job. As I explained to him, I have no idea who the cashier is, but when my son questioned her and told her that he had given her a 20$ bill her response was " oh, you did?" so she clearly was no sure what she was handed. I explained to the manager that this was not about a few dollars but more about honestly and customer service and neither of them were represented well from the Taco Bell store today. We do not go there to often but now we will never go back. I would much rather support the other surrounding restaurants that have customer service that does not include, skimming of the customers. And a company that managers actual want to manage the company.
Regards,
Melanie Anderson
33 Arkwright Road
Webster, MA 01570

Last night Tuesday December 5th, I placed an order on taco bell's mobile app and went to the store at about midnight to pickup my food. They told me their system's down and aren't taking orders. I later checked my bank account and was charged $11 for food I had never received. If I could just at least get a partial refund of $10, then ill continue going to taco bell.

Unqualified employees, often show up high if at all, especially during morning shifts. Unprofessional management that are too laid back and very rude to customers and threaten them when they have done something they do not like. When being interviewed, manager is not present and often send other employees to do so. 20-30 minute waits for food due to lack of training and employees present. Employees not penalized for not showing up/not calling off.

My friend and I went to the Taco Bell in Bloomsburg, PA and when we arrived they told us the restaurant was closed so they can have a party and that if we wanted food we would have to turn around and go through the drive thru. When we got back home all 3 of my taco's had no meat on them just lettuce and cheese and my friends chicken quesadilla had no chicken just cheese. Meanwhile we both paid to get meat with our order but did not receive any at all. We are furious that they did not allow us in to order because were going to pay separately but then had to figure out another way of payment because we were going to pay with our credit cards sepaerately. On top of that we did not receive what we ordered and could not take the 10 minute drive back to correct the order. Very dissatisfied for a customer who always goes to Taco Bell.

Why is it that when you find something you love it is taken off the menu and marked as seasonal? Well can someone tell me which season the Chili Cheese Burrito is in? I have been in TB every season, winter, spring, summer, and fall and I have yet to see the CCB. It would be so generous of you TB to bring it back as a regular menu item. My husband doesn't like TB food but I love it and the CCB was the only thing I could get him to eat from TB. So if I want TB I better be going on my lunch break at work.

I enjoy the cinnamon twist. However, the Taco Bell in Monticello, Ky adds very little cinnamon. They are very bland. I have always asked for a side of cinnamon and received it. Today they said they couldn't do that because there wasn't a button for it. They could have charged me for an extra side of tomatoes or something. There should not be any reason a person can't order a side they want. I

I went to tacobell Dec 3 around 4:30 in mxcomb, ms placed my order at one window got to the other window for pickup and got my order it had the wrong sauce so i asked for another kind only to get nothing but attitude and she slammed the window closed in my face all because I wanted a different kind of sauce that was so unprofessional they need to train these young kids better than they do i will never go back to taco bell and will be advising others to do the same

my local taco belle is great. i have only had to go back once for a mess up on my order. when i received my doritos locos taco back it appeared to have a big slime on top of the lettuce. which was not sour cream. it was a young boy in the back i seen that kept peeking over the counter, i asked for his name and i was told jimmy. this being the only taco belle around i'm very upset and will not be returning of fear of my food being spit on.

Today, [protected] at 416pm i went to taco bell. I ordered a supreme taco party pack. Instead i was charged for a regular taco party pack and an extra $9.60 to makr each taco supreme. I tried to talk to the manager who completely dismissed me. Tried to ask why i wasnt just charged for a supreme party pack. She was so rude. I will never go back there.

I went to the Taco Bell in Taylor Tx on 12/2 around 2:50 pm and ordered 6 burrito supremes with meat, cheese and beans only. Theses burritos were almost $3.00 apiece. When I arrive home and starting eating that I realized that there was hardly to no meat at all on the burritos. The kids food was the same. I call to speak to the manager to explain that I did not order bean burritos and so forth and before I could even finish he was very attacking and argumentative. When I asked he name - which he stated was Andy- he then said he could replace them. Very unprofessional as a manger. This is not a way to handle a customer that's spends over $20 for basically a bean burrito. I was so discussed that I do not want a replacement but management and service could be a lot better. I know management was replaced because of this. You might want to look at things again.

Was at the Taco Bell in Hemet off Florida and Sanderson on Dec 2. Around 5 pm. Was there to buy gift cards after told that the Taco Bell in Menifee and Sun City are not participating in selling gift cards. Mind you I checked online before going to those stores. Information is incorrect online. At my third stop in Hemet, I was approach by a rude Manager Luz Sanchez. Register went down after I paid with my credit card and wasn't about to swipe the gift card. She told me it wasn't Charge but was very rude about explaining it to be despite my evidence on my mobile that the transaction went through. So no gift card and I was Charge with $20.

I ordered two spicy potato tacos at the drive through. I was given two beef tacos. I am vegetarian. I discovered the error 20 minutes later when I got home. I threw the food out. This was after waiting 10 minutes in the drive through to actually get the food. There were only three cars in front of me. Overall a very dissatisfied evperience. Never had a problem at this Taco Bell before.

Dec 2nd 2017 I went to the taco bell located at 121 and Paige road, behind Nebraska Furniture Mart.
I have been to this location many times. Every time I go it get worse and worse. Multiple times my food is missing. Today the management is super friendly but they forgot 4 of my items. I went back to tell them they provided the items. When I got home I found that all of my tacos had only a sample of filling. Not even a quarter of it was filled. I understand only 2 people showed up to work but I was very patient waiting inside. Some if the tables were dirty. The drink area was nasty and the condiment area wasn't filled.
It's sad, this is a nice area.

On 12/1/17 at 9:30 pm me and my wife went through the drive thru of taco bell order # 347673. Ok we arrived home both hard tacos were crushed the five layer burrito was like this : first two bites were nothing but sour cream the next bite was nothing but sour cream, finally open it up and all that was inside was sour cream. The cheesy Cordita crunch was missing the cheese. Well any way I didn't even get to tell this to the mgr. at store all she would say is this"how can I help you" every Tim I would try to tell her that's all she woul say. Then she had odneccity to hang up but before she did she said " when you figure out how can I help you call back". Now tell me this is that a proper procedure for a mgr. to do I don't think tHis was not the procedure she was to follow.

We talked to three people at drive through window telling them our order was wrong and it still came back wrong again and the manager refused to take it back and fix and demanded us to leave the window. The manger slammed window shut and our order never got completely right. I have never seen such bad service and not make it right! The place was full of smoke when we pulled up!

On 11-29-2017 at 12:19:04 pm order number 200035 cashier shekeyra
we ordered two burrito supreme's, we drove around and as soon as we got to the window the woman manning the window took our money, slammed the window and seconds later practically threw our bag with our order in it and slammed the window, no thank you, or anything. I checked to see if we had napkins (there were none) my husband tried to get her attention to ask for napkins, but was ignored. So we left.
We don't eat fast food very often, but when we do we enjoy a burrito from taco bell, but have never been treated so rudely.
This woman might have been a manager, because she had a blue and white checked blouse on.
We will never stop at this location ever again!
this woman has no business dealing with the public.

The taco bell on
1265 S Colorado Blvd, Denver, CO 80222

Did not give me my full order of 8 rolled chicken tacos and only gave me 4. I was charged for the full 8 and I would like a refund. I would have gone back to this location for a refund but I am traveling. You can reach me at [protected]@gmail.com or [protected]

I am not sure what other information you would need. I was not given a receipt but I can post my bank charge.

My wife and I decided to stop by Taco Bell on our way home (2 hours before the close of business). As well pulled into the drive thru, we notice the menu lights were turned completely off. We found it odd, but proceeded to the speaker because there were still cars in front of us receiving food. Typically, there's some form of greeting, and we know full well not to expect 5 star service from fast food, because let's not fool ourselves, it's fast food. But the person only responded with, "What?" A very rude tone with a strong attitude that defined the individual as someone who clearly didn't want to be there. We ignored it and proceeded with our order. I mentioned the lights were off and he ignored the statement. Luckily, we go to Taco Bell frequently, so I was able to list what I wanted. Every time I listed an item, he was quick to cut me off with, "Is that it?", when I clearly wasn't finished ordering. Again, I ignored the attitude. He then randomly asked what sauce I wanted with my food, but wasn't clear that he meant for a specific item. So when I said mild sauce, he yelled, "No! You want sour cream?" I was completely confused at this point. The majority of his sentences were in extremely broken English. He never gave my total when I completed my order, nor did he ask if my order was correct. He just said, "Pull up". When we arrived to the window he just grabbed the money out of my hand without giving a total and closed the window. He handed my food out the window and didn't even ask if I needed any condiments, and slammed the window. I wish I knew his name, but all I can recollect is he had a mustache and spoke very poor English. Unfortunately, many of my friends have had the same incident happen to them as well. I've even been told if it's 2 hours from closing and food isn't premade, he refuses to have it be made and claims they don't have it anymore; items such as a basic taco. Bottom line is my wife enjoy the Fox Lake Taco Bell and would love to continue to do business with them, but this particular experience put a bad taste in our mouths.

I went thru the drive thru and ordered. Wen got my order it had stuff on it I didnt want. So I asked them to take it off.. I only like meat on my tacos... I told them didnt have to remake it just take it off.. Wen it came back it still wasnt right. The employees were very rude and he said this is [censor] he just mafe the [censor] and he gonna come out and slap the [censor] outta me... Lmao... Ok.. Really... This wad at store #024540..9016 south us 1 port st lucie glorida 34952... This is not the first and only incident at this location... I called the store asked to speak with the manager and was informed that they were just too busy to get the manager for me.. I then asked for the corporate number and was informed by the dumb [censor] on the phone that she didnt have it... Let me say I work for a corporation and this kind of behavior eould never be tolerated... Never been to a taco bell that has ever been as nasty as the people who work at this one... And then to threaten to slap the [censor] outta me... Wow.. Of course he wouldnt give me his name... But it was the night crew..9 30 pm. So shouldnt be gard to figure out lookin at there scedule to see who worked that shift... Seriously neerd to be handled..