Costco

Recd my invoice and noted a 1.83 penalty. I contacted their [protected] and started to speak to some intellectual named ED. I could not remember my secret word, thus he was obliged to send me a text. Provided him with my cell phone, and the intellect informed me that was not the correct number. I read the text to him, 676586 and he stated it was incorrect, explained it was the damn number he sent and he hung up. Spoke to several persons following the saga with IQ ED. The supervisor was just as obnoxious and could shut up and tried to talk over m several times. I guess they need the 1.83, she explained that the way the charge interest, I explained to her Once the invoice is received it is paid within 48 hours by FIdelity Bill pay. ADvised her if my name was rosenberg and or cohen i would have been treated differently..She began a dissertation about ethnic hiring etc etc..Just to make her self heard and say afterwards "IGUESS I TOLD HIM" How sad that Costco is associated with this low level bank &employees

I am reaching out to you because the above-mentioned contractor was sent by Costco to replace two HVAC units. I was very happy with their initial work on 6/25/2019 and had no complaints. However, 10 months later, 4/29/20, one of the HVAC units stopped cooling. We Care Plumbing was called and they serviced the unit and pumped some sort of liquid that the technician said would detect a leak, if one existed.
The same unit was not cooling again and the contractor was called to come back on 5/3/21. They discovered that the leak was in the evaporator coil. I was charged $78 for their visit and notified that the evaporator coil was covered under warranty but their labor cots of $1, 236.00 was NOT! They claimed that their labor was only covered for 12 months after installation. I stated that I had reported the failure of the unit 10 months after the installation, that they pumped the leak detection fluid and now the leak had presented itself. Therefore, the unit and the labor should be covered.
I purchased two units and only one failed. Obviously, it was a defective unit and I should be covered!
I tried to make We Care Plumbing understand my predicament but they would not budge with their stance.
Today, I am only using the downstairs A/C so you can imagine how uncomfortable it is to sleep at night without upstairs A/C.
Can you help?

Antonio Gonzalez (#[protected])
[protected]@aol.com
[protected]

I purchased a whirlpool stove on Costco.com. The stove was delivered Aug 31st. The installer came the same day. The put the stove on bake and was advised to let it finish so it can burn off the new smell.
When the stove finished I approached it and was shocked by the heat coming from it, I tried to touch it but it was too hot to the point that I could have burned my finger. I have a 3 yr old son and a 95 yr old mother who can get seriously injured. Also because of this abnormal heat, I feared the stove could explode or start a fire. I immediately called Costco logistics and was told that someone had to come and check it before it can be returned or exchanged. They scheduled it for the following Tues, 9/7. I told them I was not comfortable having this stove for a whole week in my home plus I have been without a stove for 3-4 wks. They gave me a phone number and advised me to call in the morning to see if they can come earlier. I called the next morning and an unpleasant woman told me they ar installers and do not check stoves. I called Costco again and was told that they have it scheduled for someone to come on 9/7. I assumed the phone number they gave me originally was incorrect and I left it at that. On 9/6 I called Costco to confirm that someone was coming the following day, in which the person I spoke to checked and confirmed someone was coming. They were not able to provide a delivery time window but said that I was in as the first stop and to call in the morning for a time window. I called the next morning and was told that I was scheduled for 9/8 not 9/7, at which time I informed them that I waited a whole week and made several calls to confirm and that I will not wait another day and reiterated that I had a 95 yr old mom and 3 yr old child and could not afford to continue to order take out. They put me on hold and then transferred me to another dept. The gentleman at Logistics said he would make a phone call and take of everything (heard that numerous times during my numeros calls). The gentleman from Logistics came back on the line and said he spoke to the installers and the woman said that they don't do checks and that she already explained that to me. At this point, I could not take anymore and informed the gentleman that I would like them to take this dangerous stove back. He transferred me to costco.com and they documented a return and then said they had to transfer me back to Logistics to schedule the pick up. Logistics informed me that I had to wait 5 to 7 business days to receive a call to schedule pick up. I informed them that this was unacceptable and that they needed to pick it up immediately. I explained my fear of my family and I being vulnerable to a dangerous stove, and explained about my elderly mother and 3 yr old son. He said that the return was not yet in the system and I should call back later that day. I called again later that day and as usual was informed that they would take care of this for me and placed me on hold for a long time. When they came back I informed them that I wanted to speak to a supervisor. I was again placed on a long hold and when the person returned to the line I was told that it is now in the hands of a supervisor and the supervisor would try to expedite the pick up. The following day I called and asked for a supervisor, they made me explain the whole thing over again and finally put me through to a supervisor, Domenique. Domenique said she would take care of this for me and would make some calls for an immediate pick up, she had me on hold for 20-25 minutes and then disconnected the call. When Domenique did not call me back I called and asked to be put through to Domenique, after having to go through the whole story again they finally put me through to Domenique who said she will make some calls and call me back. I told her that I prefer to stay on the line until this is resolved. I had mentioned to her during the first call and during this call that I ordered another stove and it was coming Mon 9/13. She came back to the line to say I had to wait 5 to 7 business days for everything to go through the system, I explained that I waited 7 days for someone to come and check the stove only to find out no one was scheduled to come so I consider it that I already waited 7 days and that they should make an exception after treating a customer so badly. She once again put me on a long hold and came back to say that the best she could do was have them pick up either 9/10 or 9/16 but she would know for sure later that day and that she would call me back that day 9/8. Today is 9/9 and no call. What do I do when my new stove arrives on Monday? A copy of this will be sent to the BBB, consumer affairs and the Attorney General's office.

I have purchased Costco farm raised steelhead many times from the Reno, NV Costco. 3 of the last 4 the fish has a strong non-fish odor and cannot be consumed. In fact, it must be sealed and thrown away. You must know what is going on and must have had many complaints.

Costco has closed all in store photo depts. Now have to send photos online to one place in Vancouver. It takes five to seven days before processing. If you purchase different sizes in same order, they are sent in different mails and charged postage--often more than the cost of processing. Nearly three weeks now and still no photos. Promised tracking- but no tracking is available.

i shopped today at your arlington, va store. One item did not get charged in my cart because of a problem with the ipc code. i was asked to return to the cashier and then waited 15'minutes for the store to go get the item and rering it.

i suggested to the employee and to the manager that as it was not my fault, i should not be the one who is inconvenienced.

jessica the manager agreed that it was unacceptable that i had to wait 15 minutes but said there was nothing she could do.

i suggested she give me the item for free (if it's stores mistake not mine, this is what whole food does) or a $5 gift card as safeway and giant donif the item is more than $5. This is a courtesy that the stores do to acknowledge that a mistake inconveniencing the client happened. it's part of customer service; not required.

jessica interrupted me repeatedly, asked me rhetorically whether i thought it was fair to get an item for free (i guess shaming the customer is what you train your managers to do?) and said there was nothing she could do. It was nit fair, she said, but that's just bad luck. Interesting customer service for a membership supermarket!

here is your policy as jessica explained it to me: if we overcharge you we recharge you the correct amount…unless we or you don't catch it; in that case we just keep the extra.

hmmmm. heads we win, tails you lose. that seems inconsistent with your whole customer service concept….what a shame your manager did not see an opportunity to show costco's dedication to its customers, instead she only focused on a $10 bottle of juice. that's bad business; disappointed.

gustavo delgado [protected]

I get that the pandemic has caused irreversible damage to just about everything in our world and what I heard today is an just another small example of how bad things have gotten in people's minds. When leaving the store, I overheard the 2 ladies at the exit who were checking receipt items, having a conversation. One lady said she couldn't believe how many people were not wearing masks at the Quidi Vidi event. The other lady commented "I hope they all get infected" as she looked me in the eyes. This person should be very ashamed regardless of her level of intelligence. This person obviously believes the worst possible outcomes as the media has portrayed and I believe is partly why I found it so disturbing. Until Costco implements an education program that addresses the medical privacy laws and discrimination against customers, I will not be shopping there again. I had at least 3 similar interactions in one visit. I cannot risk getting upset over such things as this. People are losing themselves and it is very sad to watch.

I just would like to bring this incident to your attention. I bought 2 boxes of A2 Organic Milk 2 last week. Upon opening, we observe black spots on the side of the spout. Not sure if these are molds or other foreign objects. We also don't know if the content was also contaminated. We checked the other 5 tetra boxes but did not observe any similar observation. Attached are the photos with the lot codes.

Let me know if you need the actual tetra box, otherwise I'll dispose them today.

Aug 25, 2021 order placed for grocery items. Late evening I received an email that 1 item was unavailable and reply to email to cancel order. I did this 2xs.
Aug 26th, I started a chat to confirm it would be cancelled. It went to Resolutions Dept. Later in the day Resolutions email said unable to cancel! I called and did another chat to cancel - This still has not been shipped! It should be cancelled before it does ship!
I am in Florida. This is going to my mother in New Jersey in an assisted living facility. They and my mother, who is 95 are both unable to refuse the package or pack and reship! Did i mention it still hasn't been shipped.
Meantime, i had groceries sent through Instacart T
You will now be sending her a duplicate of Costco sized boxes to a 95 yr old!
Your email said I could cancel the order!

Ordered a brand new suite of appliances from Costco. Received the microwave on time, everything else was delayed without explanation. Finally installed. Washer/dryer, installed incorrectly, water line to dryer not hooked up due to install team not having ANY tools!? Did not install w/d to pedestals, just sat them on top. Only hand tightened water line to washer, which leaked for 2 weeks until second install team showed up. No, water was not noticeable before then.. Fixed when fridge and stove were installed. Install team was clearly annoyed they had to do that as well as install the two items they were scheduled to. They were hurriedly trying to leave. Upon bringing in the fridge, they refused to do so without having our sliding door removed so that they didn't have to do more work and unhook the bottom fridge door. They told my husband to remove door, he tried with them impatiently waiting. The door wouldn't come off and the rollers broke in the process. Have been trying to work with customer service to get either the door replaced or rollers fixed as this was on them for refusing to just do their job and remove bottom door of fridge, which they ended up having to do anyway, It's been two months, this is hands down the worst experience, I would NEVER use costco again for appliances, the delivery service is atrocious. They do NOT stand by their deliveries. It just gets shuffled around until they wear you out.

The product does not perform as promised and they have cut back product support - no longer do they conduct support over the phone if your system was purchased two years prior or longer.
The system is supposed to provide access to the cameras remotely, via your phone, tablet or computer. This requires their service to link your phone app to your DVR. They do this through a "peer-to-peer" or proxy server. This is an ongoing service that they must provide in order to make the system function as advertised - an ongoing no-fee service that is integral to the value of the product - without it, the product is not anywhere near as worthwhile. Anyone buying ANY such system, expects such access.
The problem is that the proxy service is often down and there is no indication what the problem is.
Secondly, and more importantly, they never acknowledge that the problem is on their end. Instead, they GASLIGHT the customer by suggesting that the problem has to do with the customer failure. They suggest that any of the following is to blame: internet service or internet speed; failure to update to the latest software or firmware; they insist that REGULAR and REPEATED re-boots are the solution - they even made me restore the device to factory defaults and completely reset and re-setup the system.
This is an absolute failure on their part to deliver what was promised. That this system would perform the remote access function was primary reason for most everyone who would purchase this system.
Costco needs to weigh on this and use their market power to influence a positive outcome for the customers that trusted Costco to market a supposed quality product.

The employees in the optical department, specifically, Lisa shes a brunette, and a curly haired blonde woman, I don't know her name, in the optical department, are rude, poor customer service, I will never purchase glasses or contacts from the independent optical department again.They don't acknowledge that you're standing there waiting for service.This store as a whole has declined in quality customer service. Shame!

I moved from Canada to the United States to take up a faculty position at Villanova University two months ago and have been trying to get a Visa card since then. The first time I applied for the Costco Visa card I got rejected because apparently I don't have any credit. Last time I checked I had a credit score of close to 800 according to Equifax, while I was in Canada. They took my Canadian social insurance number and personal information and yet they rejected my application. I have three different credit card from Canada, including a Costco MasterCard, which I can't even use to shop at Costco in the U.S. Also, whenever I use my Canadian credit cards to make purchases at other locations or online, I get charged with currency exchanged rates.

I reached out to Citi Visa to try and resolve my issue but they are asking me for a utility bill for a proof of address, which I cannot provide since I'm leaving in an all inclusive rental. They will not accept a cell phone bill or a bank statement with my address. When I tried to talk to a Manager the receptionist got upset and said let me transfer you but instead hung up.

I'm really tired of dealing with them and feel that its unjust and my rights are being denied. In an economic system where credit cards are essential in everyday life, being denied base on no legitimate justification should be against the law. I have excellent credit history and I'm a very responsible individual. I have a full-time job as a faculty member in the physics department at Villanova University. Please let me know what have I done wrong to be denied a credit card? Should living in an all-inclusive rental automatically disqualify you from having the right to obtain a credit card?

I've been a royal customer with Costco for maybe a decade, purchasing everything from everyday groceries, car tires, bed, TV, car insurance, central unit furnace, etc., I have raved about Costco to my family and friends and convince so many people to become Costco members. I am so upset about this credit card situation that I'm seriously considering boycotting Citi bank and all companies associated with it, including Costco. If you can't help me to resolve the issue I will terminate my Costco membership forever.

Shamelessly poor service. Right now I holding on the phone for over 45 minutes for logistics,
Unfortunately no help from company.

I noticed today that your employees are in masks. This is a violation of their bodily autonomy and medical freedom. Please let masks for staff and customers be a personal choice. They do not stop of slow the spread of covid and may even promote spread since most people don't wear them correctly. Masks can be harmful and, if there is harm, there must be choice. I don't know if this is to show you take safety seriously or because you really think masks help, but they don't and they violate people's rights and freedom. I almost cancelled my membership last time masks were required and will probably follow-through this time if you make it mandatory for customers again. There will always be another wave, another variant, etc. just like with the cold and flu. We are adults and can make our own choices, we don't need you to make them for us. Thank you for your wonderful store and please keep it that way by letting people make their own medical choices.

Dear Madam/Sir,

My name is Roya Javahery, I have been an executive member of Costco since 2014. On August 05, I bought an LG washer & Dryer from Costco Newmarket East Gwillimbury which is located in 18182 Yonge St, Newmarket ON L3Y 8V1 . My husband and I waited there for more than an hour to get the package. The box of washer was ripped and we asked the person who was charged if he checked the washer and there is no damage with the washer and he confidently told us yes, there is no damage with the washer! We hired somebody to deliver the package to our home which is in Richmond Hill. When we opened the washer, we saw a dent by the door of washer, so the guy couldn't install the package and we paid $250 for his compensation. Today I went to the same Costco @ 3:30 pm and I talked with the manager, he offered me $75 discount for the dented washer while I have to pay more to hire somebody to return back it. It is very frustrating. I bought a brand-new washer and I expected the new one. It is a waist of my time and money. You are expected to compensate my loss in this regard. I attached all the pictures in this regard,
Roya Javahery
membership#[protected]

In the last month this has happened twice. I go to the self check out and a Costco employee approaches me to scan my items. They then ask for me to put in my credit card to make payment. So at this point I have no idea what has been scanned.

The last two occasions the male costco employee scans the items in my cart and on both occasions scans the same item twice. Simply by the speed of the way he is checking out my items and not paying enough attention. Talking to other employees whilst doing the scanning.

The first time tomatoes were double scanned. The second time Allergy meds were scanned twice. Luckily I noticed and lined up at Customer service to get the errors corrected. Its annoying and wastes my time. I have also had other issues with Costco at the other checkouts. Your check out cashiers are not trained properly and constantly make errors double scanning. Inver Grove Heights, Minnesota.

I have received multiple suspected phishing emails claiming to be sent by Costco like the photo of the email I have attached below. I believe that these emails are scam phishing emails. I was unable to find a Costco email address to forward such a phishing email. Many companies like Amazon and others have dedicated email addresses for their customer to use to forward a suspected phishing email.

I have attached a copy of the email that I received today, July 31, 2021.

I believe it would be very helpful to Costco and to Costco's customers if an email for forwarding such emails were made available by Costco.

I did not click on any of the links in the email that I received. The email address of the email sender of that email is clearly not a Costco email address.

I would appreciate confirmation from Costco that my complaint has been received. My email address is [protected]@sbcglobal.net.

I look forward to feedback from Costco.