Costco

I have been waiting to get my Washer and Dryer since April 2021, it is July 26th now. Had three confirmed delivery days each time received a text or email, after I waited for them, telling me that they are not able to deliver them. Spent literally tens of hours on the phone to talk to nice but lying "service people". Already went 6 times to my Costco store to asked for help - Nothing! Over the last 31 year I know I spent close to half a million $ at Costco. I will not renew my membership no more. They will not get another $ from me if this is how they treat a long term costumer. I hope many other people will do the same.

Today 7/24 at Bolingbrook Costco I did purchase thru self checkout at 1pm. I have asked the person at self checkout with hand scanner to assist scanning as I had few little heavy items. But he rejected and said "As you are in self checkout, you suppose to do yourself" in that case why Costco has employees with scanner at self checkout. Don't want to argue with him. Just did my billing, raised a verbal Complaint to a supervisor and came out. Never had such a terrible experience in my past 6 years of Costco experience.

In my case Costco logistics called and said that would deliver in the morning and someone else will come in afternoon to install. They said it can only be done on Wednesdays and a couple of weeks in advance, but thats not a problem. They delivered the box with the dishwasher but my problem started when their installer never showed up. I tried to call them back several times. Their automated message said you are in line and there is 107 min wait time. what? So I called Costco customer service next day and they said they can't do anything about it and wanted me to call the Costco logistics and wait in line. They had no access to schedule the installation and there was no other way to schedule the installation. The Rep created a case number and someone call you back in a week! ( she said they are very busy) if i can't reach them, my next step is to return it to the local store. just will need to find someone to help me to load into my truck and go buy a new one from HD. Just be aware.

Costco logistics: LG00847008210279
Case# [protected]

We were not told of any limitations on the trip to Hawaii and when we got there we were essentially in jail for 8 days this is just not right and we will spread the word that this should not go on .This is an abuse. We could not schedule a tour, a luau, see the Arizonia, See Diamond Head( right beside the hotel and we could not get in) see the divers, shop at the pro bowl, the pineapple plant, go to the North Shore, Everything is still closed down and we should have been told so. We paid 8000.00 to travel 15 hours to sit in a hotel this is wrong on so many levels. We should have been told the limitations and been able to make and informed solution. This is fraud and I will contact as many people as I need to to prevent this from happening to someone else. Your company had to have prior Knowledge.

I have been trying for over a month to return a dishwasher and have wasted over ten hours on the phone with people who don't care, don't call back, and spend all their time advising me to wait another 2-5 days to receive an email or a phone call.

Look up order number [protected]

It's a disgrace. Please have someone call me on my cell phone [protected] to advise what has been going on and how you are going to compensate me for my time. Supervisor Ciarra never called me. THe Supervisor before her never called me. Now Michael Diaz is supposed to call me at 3:30 pm est today. Let's see if that happens.

I have been waiting for over one month for someone to pickup a dishwasher sitting in the middle of my kitchen. Over a month.

You are running a joke, a disgraceful joke, for a service for a person who has been a member for over 20 years. Thank you for caring about your longstanding members.

Lou
[protected]

My HP Laptop PC was having trouble downloading Microsoft updates and it kept loading and then taking it off saying there was a problem. This went on for 7-10 days and so I wanted to talk to Hewlett Packard because I only had a week until my warranty expired with HP.
I called the Costco Concierge Service Department and talked to about 4 people over a period of 4 hours. I had to explain the situation multiple times and finally they told me how to fix it by downloading a new window 10 onto a flash drive. Then rebooting my computer and downloading from the USB . Anyway my computer would not come on after this completing this task.
I called back to Costco and the last person told me they should have connected me to HP in the 1st place. After finally being connected to HP and discussing the problem with a person who is knowledgeable, I am sending the PC in..
This whole process was a nightmare and I hate the service. They don't know what they are doing and not qualified and totally ruined my computer. Why would they do this to their customers. I am 76 years old and it was almost to the point of torture.

I have loved shopping at Costco. When a company verbalized his feelings about BLM when faced with its violence in his state you drop his product. It
shows a war of censorship. It is a sacrifice for me to stop shopping.
Would you like to know why I am doing this….
I wanted to get a copy of Levine's new book
American Marxism and came to you for it.
YOUR BOOKS HAVE ALWAYS SHOWN A SLANT,
but I can deal with it, but the obvious truth
is chilling when a company is on the chopping
block for free speech.

First let me say that it is very difficult to call Costco to make a complaint - their phone menu does not provide for a complaint choice and there is no 'operator' choice on the menu and pressing '0' does not work either.

The subject product becomes unusable half way through each roll - it just starts to come off in pieces - I've spent too much time trying to salvage it and end up throwing away half of the roll. Maybe the supplier is selling Costco 'seconds' - maybe Costco beat the supplier down so far on price that the supplier has to ship seconds to stay in business. This would not be the first time I've seen 'seconds' being sold at Costco - but they of course deny that vehemently.

It pains me as a loyal Costco warehouse customer for several years to write this review, not of the chair, but of the online service. I ordered the chair on May 18th. After weeks not hearing from Costco about delivery I contacted Customer service who said they chair was at the local depot for delivery and gave me the Logistics phone number to set up a delivery time. You will find you will be on hold for a very long time. The first call the automated answering said the wait time was 92 minutes. After about 80 minutes on hold, the call was dropped. After waiting for over an hour the second time, I had to hang up. The next day the same thing. After about 4 hours on hold over 2 days, Logistics gave me a date of Thursday June 10th for delivery and I was told I would be notified a day or 2 prior with a time frame for delivery. I did receive an email from Costco that the chair would be delivered on Thur June 10th On June 9th I received an email that the chair would be delivered between 4:15-6:15 pm on that June 10th. The chair was not delivered, no email, text or phone call to notify me why or to reschedule the delivery.
I followed up by calling Customer service on June 11th to find out why. They noted the chair had not been delivered and would expediate a response in 2-3 business days. Never received.
Made more calls to Customer service, finally my call was pushed up to a supervisor Carol Krats [protected]. She said she would investigate and get back to me.
On June 16th I received an email from Costco for a review of the chair (which I never received).
June 18th Conversation from Carol was that she was "authorized to REORDER the same chair for the same sale price and for compensation I would receive $400 off the sale price plus set up of the chair at delivery. I accepted these terms. But, she would need for me use my credit card for the REORDER and then I would receive a full refund of the original order. However, the chair was never reordered.
I received an email from Costco indicating the refund was coming.
June 22 Costco did refund the original order, but the chair was never reordered.
I made several calls to Carol, but she never answered any of the calls, nor responded to voice mails I left.
25 June still no order or compensation. I called Customer Service and talked a very nice person who confirmed from the notes made by Carol of the conversation I had with her to make a manual order for the chair but said the chair I had ordered is not out of stock. She transferred me to a supervisor Travis at the Oklahoma call center. Travis said he was being promoted to another position, but he took the information I had. He said the chair was in stock and tried to call Carol and could not get ahold of her either. He said he was passing this on to another supervisor who would get a hold of me either the same day or the next. No call back.

June 30th I finally called Costco headquarters. After being passed around I talked to someone that was very condescending. She reviewed the notes of passed conversations and said the reason the original order was refunded and no reorder was made was the chair is not in stock and since I was refunded the full amount there was nothing she could do. As to the compensation which was offered (I did not ask for it originally), I was told Carol was not authorized to do that and Costco would not honor that offer. So, my review is on Costco ONLINE Customer Service.

I spent 39 minutes on phone when I finally got through trying to troubleshoot. Got a ticket number. NEVER followed up, never got follow up email

First guy I called he said WE DONT cover that & then just put me on hold or left the phone.

I have a laptop only 18 months old that loses wifi connection and laptop screen is coming off the base on one side

We ordered our appliances on April 24, 2021 for May 24th and June 7th delivery. Order numbers: [protected], [protected] .
We got a call before May 24th and the delivery and installations all got moved to June 7th, the logistics company noting that they only deliver on Mondays and May 31st was a Monday/Memorial Day.

Come June 7th, two delivery drivers bring five appliances: a Washer, Dryer, Refrigerator, Microwave, Range, and Dishwasher. They state that an installer will come later the same day after they mark the items as delivered. They were both super polite and seemingly helpful, one even tried to install the dryer but said he did not have the correct hose for hookup. They also left the refrigerator in the garage, noting that the installer would bring the correct tool to remove the doors for installation and to get it through our doors. They placed the dishwasher and the oven/range in front of our drawers and pantry, so we are unable to access our pantry where all of our dry food is currently. We just moved into a new house, so we are living out of coolers and a mini-fridge - making our new appliances pretty important.

Our delivery window was 9:30 to 11:30, and after not hearing from the installer by 1:00 p.m., I called Costco who said I needed to speak to Costco Logistics. I then sat on hold for ~50 minutes for Costco Logistics and then spoke to a representative, A*****a who was fairly curt throughout the conversation despite my husband and I remaining very kind and patient (he is in customer service and I am a nurse, we know what it is like to be yelled at and we don't take that route). She told us that we should have told the delivery people not to leave until they installed the appliances, and said that it was their job to do it. She stated that the delivery people cannot come back until at least next Monday (June 14th) but it may be 2 - 3 weeks. She noted that the delivery people should have called to report they could not install our appliances, and then Costco Logistics would have called us to confirm we were okay with the plan.

She noted several times that we should have called Costco Logistics while they were still here, and now we will just have to wait. I explained that we have no appliances, are running out of clean clothes, and cannot access our pantry so the food in there will go bad. I asked if we could hire a local installer and get reimbursed and she stated no, we would have to wait until the delivery company could return. She stated she tried to call the warehouse, but they didn't answer and I would need to call back tomorrow to request someone call the warehouse. I asked if someone from Costco Logistics could call the Warehouse and then call me, instead of me calling to request they call and then they call me back. She stated "I don't work tomorrow, so you will have to call first thing". I asked for the Warehouse's direct number, and she said they cannot provide that to members.

She noted without prompting that this situation was unacceptable and I agreed. I asked that this be escalated because this is not the service I expect from Costco, and to have appliances left blocking access to food and without an installation date available I would like to speak to a supervisor. She stated "What do you think that will do? Everything a supervisor would do I am doing. It won't make it faster. You will have to wait until next Monday at the earliest". I again reviewed that we are running out of clean clothes, living out of coolers and have been without appliances already for 1 week. She stated "Well I will just have to call you back. I can't get into the installation schedule, or the delivery system". I asked again if there was anything that could be done so we do not wait another 1-3 weeks for installation. She stated "Well if we call the delivery people, and their schedule is already full for the next few weeks, they'll have to kick someone else's stuff off the truck making another person go without, you don't want to do that". I explained that we should have had our appliances delivered and installed today, so that should be made right, offering the idea that instead of bringing a truck, they use a smaller vehicle to make a separate trip.

She became increasingly curt and scoffing at me. She also argued with me when I stated we had a washer and dryer delivered and also not installed. She stated "well I don't see that here". I offered to forward her the delivery confirmation e-mail I received, that also included a picture of how they left the oven and dishwasher in front of our pantry, and she stated curtly "No. That won't help". She continued to state that she did not see that a washer and dryer was delivered, almost as if arguing that that didn't happen. I offered the tracking number if that would help, she again curtly said "No" cutting me off.

I stayed polite and calm throughout the conversation. 2 hours into the conversation, I again acknowledged that we appreciated her help and that this was not her fault, but stated "I would like to escalate this". She then stated in a frustrated tone "What do you think that is going to do? Look. The warehouse has their own manager, the Logistics team has their own manager, and Costco Customer service has their own manager. Complaining to my manager isn't going to do anything. I am requesting they come back out to your house, which is the same thing as a complaint. What are you trying to do by escalating? Speed things up or file a complaint?" I stated "Both". She stated "It isn't going to do anything. I will transfer you to Costco Customer service and they can help get paperwork started for reimbursement for appliance installation for the dishwasher and microwave (this was already agreed upon prior to delivery and not a surprise since Costco did not have an installer in our area). I asked again if there was anything else that could be done to get an installer out sooner than 1-3 weeks. She stated no. She did not escalate the complaint.

She transferred me to Costco Customer Service and I spoke to a nice gentleman. Before transferring me she stated in a semi-condescending tone "Now remember, B****t (B) (Costco Customer Service Rep) can't help you with anything we already talked about, so don't talk to him about that. I am helping you with that. He can help you with the installation reimbursement and that's all". After she hung up, B stated "I will be following up with Costco Resolutions to help untangle this mess". He also apologized for the appliances being improperly delivered and not installed. He stated "this is not the way Costco does business, and I am sorry." I sincerely thanked him for at least acknowledging this was not acceptable and apologizing, and noted that I have been a Costco member for nearly a decade, got a Washer and Dryer delivered in 2017 without issue and have been singing their praises. I shared my disappointment with this situation. I asked what I should expect from the resolution team, and he stated they will figure out a way to get everything installed. I shared with him that we are without any appliances, living out of coolers and a mini-fridge, and running out of clean clothes. I also shared that the appliances are blocking our pantry, so our food is inaccessible and will spoil. I thanked him for his time and help. The total time spent on the customer service chat and phone was ~ 4 hours.

Costco Citi Bank Visa Issued me a new card because of fraudulent activities. Received my new card, Verified that I received. I have had to call them over 8 times in a 24 hour period to allow purchases to go through. I told them I was planning a vacation, Because My card would not work and had to call to verify every transaction I lost reservations that I could have gotton if My card would have worked. I am very upset about how Citi bank is taking care of this, I have called many times told I was on a recorded line, only to have to call back multiple times for the same issue, I was given a reference number only to find out after they reset their computers on 6/6/2021 that my reference number didnt work, they couldnt find any notes, I have called multiple times and the situation is still not taken care of, they really need to save there notes, now Im told that they are sending me a letter that I need to fill out and that could take 4-5 days, no thanks I will stop using my card, I needed access to my card especially after citi told me that it was cleared and they could not see any issues, only to have constant denial of my card trying to book a vacation I cant play this game, Horrible Customer Service, Especially since I was a loyal Customer

Setup and delivery was scheduled
TV was delivered but not set up. I was told by the delivery crew that the set up crew would call me. This did not happen.
Multiple calls to various costo phone numbers resulted in 3 hours of wait time
When logistics finally answered my call they scheduled a new set up date. They said it would be confirmed via email
It was never confirmed
Instead I got an email saying that everything was complete on my order
I did not sign anything that stated delivery was complete
I do not want to wait another Saturday to find out that the TV will not be set up.
Linda Schoonerman
[protected]

Member [protected]. On may 31st, 2021 at 18:42 in Costco, Carolina P.R.. The problem was that $82.52 was paid with government family plan, leaving remaining $196.60 to be paid. I only had $180 in cash. The cashier and a supervisor did not want to void a few articles so that I can cover the balance. One of the supervisor, the dark skin one said, if the transaction was voided the government family money was not going to be available for a few days. All that I wanted was to have a few items removed so that I can pay and go on about my business. A nice citizen lady offered to pay for the remaining $16.60. I felt embarrassed and disrespected by the outcome and the comments from the dark skin supervisor ( things can't be done the way you want them to be done, in a intimidating tone). merchant id. [protected]
control: NL18F-B6RG9
OP#: 34 Name Rose O.

20+ year Executive Member put through 5-6 hours of incompetent, disorganized, untrained, disconnected, ordeal after ordering a mattress and needing ONLY to change delivery date. Come on Costco. Really? Two different systems? One with outdated information? Tracking or resolution not available on Costco.com? Burned dinner and family fight. ?

I'm trying to get my Roku TV replaced because of the vertical lines on the screen (still under warranty). I contacted the concierge service about a week ago and was told that a technician will call me back in four hours. Two days went by so I called them back. Same process about the technician calling me back in four hours. He finally called back and requested I send them pictures of the screen while it was ON and OFF at 1foot away and showing four corners of the tv. I also sent a picture of the serial number as requested. Prior to that, Each time I contacted them for status I got assigned a new case number from each person I spoke to. That made it difficult because they all requested pictures for the same thing. Finally, I got that straightened out after five times. Then used the first case number to request the status of my tv and was told the request was sent in and that it would have to be authorized and will be notified by a call. I asked how long it will take to get it authorized before I get a call? it was told to me that it was not known because of the Corvid virus. I can't see what the virus has to do with typing a request and getting it back for approval so I can take it back to Costco for a replacement. I feel Costco is lost for service when using some of the employees they have in the concierge service department.

I cannot get anyone to calle back or put a call thru to the cell phone dept for months now. The manager Rick gave them my number and they never called me. They told me to buy Google storage which I did, bit now my phone is full and is not working. Help! I can't even get calls normally. Text me if it doesn't go thru at [protected] Susan Olson
I am physically disabled and they are refusing me entry bc I cannot wear a mask or shield which are useless anyway against viruses. Why are they discriminating against the Disabled to the point where my new phone doesn't even work anymore? PLEASE HELP

Wondering why my Costco is not selling vegetable trays. Since Summer is coming, parties and vegetable trays are always a needed item to be served.
During the last 3 months that I have shopped at Costco there are no vegetable trays available to buy and wonder what is the problem? I have asked a variety of personnel in your store and they tell me they don't know when or if the vegetable trays will be available to customers.

Please reply. Thank you.