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Taco Bell

www.tacobell.com

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1.1

Overall reputation rating based on reviews and complaints

Taco Bell has an overall reputation rating of 1.1/5 based on 2 reviews and 2484 complaints, indicating that the majority of fast food enthusiasts are dissatisfied with their meals.

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Taco Bell Complaints Page 91 of 125

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A
7:48 pm UTC

Taco Bell taco salad

I bought Taco salad in drive thru today, the Taco was very worst and it was a rotten item...I am not sure how they are serving this kind of rotten food items to people...don't they have a courtesy to think about people health... I called them I raised this complaint but no proper response and they disconnected the call after that they are not picking the phone

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C
6:47 pm UTC

Taco Bell service

Went to the drive-thru, ordered a Taco Salad with Beef. When I paid, the girl at the window took my money, counted my change and handed it to me. She then picked up my box and started to hand it me. I asked for hot sauce, she picked up two packs and put them in with my food. I then ask for extra, because I have to have a lot of hot sauce. She looked at me, picked up one more pack, opened my box and threw it on top of my salad. Now, I do not know about some people, but the thought of germ coated hands touching germ coated packs and all those germs now being thrown on top of my food, to me is disgusting. Why wasn't my food put in a bag? Why was it so hard for her to give me extra sauce? Regardless...lost my business.

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11:09 am UTC

Taco Bell employee

I went into store # 001846. A young girl with braids looked at me as I was talking too the cashier. Then the cashier said what's wrong?. And I asked the female with the braids what are you laughing about?. She said too me " we know you, need to get your old self out-of here.. Gone somewhere, continuing too laugh with manager and others working in the back. This is not the first time I have had this situation with this specific employee, while the manager looks on and laugh with them.

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1:54 am UTC

Taco Bell manager

The manager there refused to give me her name and when I called she refused to give me her name and continue to talk to me like she didn't want to be at work. I get this problem every time I go to this location. I have to drive to the one on nellis . Please call me back because I refuse to be treated like I'm unwanted. I'm a assistant manager at 7eleven and that is not how a manager should act. I'm expecting that from a crew not a manager.

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12:49 am UTC

Taco Bell employee

I am a college student with 2 jobs and I work VERY hard for the little money I have. Tonight I handed an employee a 20 dollar bill for a purchase total of 3.65. (THE ONLY MONEY I HAVE LEFT FOR THE WEEK. )Therefore, my change should have been around 16 dollars. Instead I got ONE dollar and 35 cents back, because he thought the bill was a 5. When I addressed the situation the manager claimed his employee wouldn't steal and that I was lying. What choice did I have but to leave without my money? I have his name and store location and I am very unhappy. I am apparently not welcomed back to his store (which at this point is fine by me).

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pobarjenkins
Minneapolis, US
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Nov 11, 2017 2:26 am UTC
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You may want to try contacting their corporate customer service. In the future, if something happens like that again, you can ask for them to count the drawer. It takes a little time but it would help resolve the issue.

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C
10:51 pm UTC
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Taco Bell didn't receive everything I paid for

Me and my spouse went to the taco bell located on Market street in Youngstown Ohio and we ordered a supreme combo, beefy Frito burritos, a single taco supreme and chicken loaded grillers and we didn't receive a grilled or the taco supreme. This is not the first time we've went to this location and didn't receive all our food and frankly I'm to the point of nit wanting to return.

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pobarjenkins
Minneapolis, US
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Nov 11, 2017 12:09 am UTC
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You could call them if you still have your receipt to see if they will provide you with a replacement or refund. If you don't go back in the future, you may just want to check your food before departing.

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S
7:30 pm UTC
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Taco Bell provided me with beef on nachos when I am religiously vegetarian

Today the TACO bell at East Windsor, NJ 08520 provided and corrupted my body and mind by giving me the wrong order with beefy/Meat on Nacho Bell Grande.I am a Hindu religious person who has never had any non vegetarian food in my life as its not religious and not good to me.
I would like to know how you are going to correct this behavior/action towards religious vegetarian customers and how you are going to provide the cost of remedy for me to undergo the religious sanctification and cleansing that I have to go thru going forward...
This was a huge blunder committed which can not be corrected by no other means. I would like to be compensated for the actions above that I have to undertake for cleansing my body and mind.
Thank you,
Sudhee Jaganmohan
[protected]

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pobarjenkins
Minneapolis, US
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Nov 11, 2017 3:16 am UTC
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You are definitely overreacting. Did you tell them you were vegetarian? I only see a reason to be upset if you ate the food, however I have no idea how you would make that mistake. It is incredibly obvious when there is beef on the nachos. At most what they should do is replace the food or refund you for it if you return it to the store of purchase with your receipt. They have no reason to do anything else.

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K
8:06 am UTC

Taco Bell employee

On October 14, 2017, my family and I visited our local Taco Bell around 9:30 P.M. While we were getting out of the car, an employee, Sara J., came outside and informed us that they were out of beef, but they would be getting more in about 20 minutes. Confused, my husband and I said that we would just go to Wal-Mart and come back.
We came back about 15 minutes later and the same employee came out to the parking lot. My husband asked if they had beef now and she said that they do, but they are getting ready to close the lobby. We wanted to eat in the lobby and not in the car, so we told her that we were going to come in. She seemed annoyed, but went inside and took our order. While ordering, she started speaking quietly and said that because they are getting ready to close, corporate said that they had to make all orders to-go. I looked at my phone and told her that it was only 9:44 and that they were still open for another 16 minutes. She apologized and said that it was corporate's rule. Confused and very annoyed at this point, we again corralled our two young children and took our food to go.
While discussing it on the way home, my husband and I agreed that her stories didn't seem to make much sense. I called the Taco Bell that we visited and spoke to Derek, the manager on duty. He was completely shocked and confirmed that none of those things were true - they were never out of beef and corporate does not require you to take your orders to-go 15 minutes before closing. He apologized and offered us a free meal, which we declined.
The following day, October 15, I called the [protected] number to file a complaint. I was told that I would be getting a call in 3 business days from a local manager. That call never came. I called again on November 6 to inform them that I never received a call. The representative apologized, said she did she where I filed the complaint, and had no idea why I never received a call. She said that she would mark the complaint as more urgent and that I should be receiving a call within 1-3 business days. I have yet to receive that call either.
I am honestly in disbelief about the entire situation. Because the issues I have had now go beyond my local restaurant, I have no choice but to believe that this is just what kind of company Taco Bell is. They do not respect or value their customers.

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12:30 pm UTC
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Taco Bell extra charges

I eat at Taco Bell very regularly and I always order the same thing. In the morning I will get a bacon grande scrambler with easy egg and extra nacho cheese which I am charge an extra .60 for, in the afternoon I will stop and get the meal deal A with extra avocado ranch again I am charged an extra .60, which I don't have a problem with the extra charge if I receive what I'm paying for but 9 out of 10 x I don't receive it. So I stop at Taco Bell at least 4x a week so in turn I am being ripped off for $4.80 a week, $19.20 a month, $238.40 a year! Not only am I ripped off for almost $240 dollars but 90% of the time my food is cold. Makes me wonder how many people are being ripped off by Taco Bell someone should file a lawsuit about all the money your company is stealing from people!

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5:20 pm UTC
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Taco Bell dress code

Today on november 8th. For the first time there was a young female dressed in full regular clothes, it appeared to be high heels, with hair hanging down to her waist working behind the counter, as well as preparing the food. That is disgusting! As well as a food hazard. Whomever the manager is should be ashamed!& that location should be put out of buisness! I will be getting in touch with hr!
#unacceptable

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pobarjenkins
Minneapolis, US
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Nov 09, 2017 2:18 am UTC
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This sounds like quite the overreaction. She may have forgotten her work attire at home. Additionally, food handlers are not legally required to wear hair coverings. It's unreasonable to expect a location to close (and to put several people out of work) simply because one person was not dressed for work on one visit.

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A
4:59 pm UTC

Taco Bell my order was utterly wrong

I ordered this months five dollar crispy chicken quesadilla box and I was given apparently a "cheezy gord crunch". This was unlike what was on the order screen, which happened to be correct! On top of that, the gord wrap has more tomatoes and sour cream than beef at all. It was poorly prepared altogether. At least the drink and chips were right. Why on earth I sent even a single dollar let alone five is beyond be. Last time I'm going back there.

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pobarjenkins
Minneapolis, US
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Nov 08, 2017 2:00 am UTC
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It sounds like it was an isolated mistake. If you still have it, you could return the incorrect food along with your receipt to the location of purchase for a replacement or refund.

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A
11:39 am UTC

Taco Bell my order was wrong

My order was completely wrong and horribly made. It took them about 20 mins to fix my order and when i got it nothing was right. I ordered a cravings box with light lettuce on all products and no sour cream on the burrito. All had an over abundance of lettuce a little cheese and a little meat. Not to mention i couldnt even eat my cheesy gordita crunch cause the paper was stuck to it. My chicken quesadilla had a little of sauce due to it was all out of the quesadilla and on the wrapper. And i ordered 2 shredded chicken mini quesadillas and i got one beef and one with chicken and beef. The worst experience ive ever had. I had to throw most of my order away.

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M
10:53 am UTC

Taco Bell food

I am so [censor] pissed at this store in Centerville, ohio on 48 for giving me lettuce on my taco, which I told them not to at least twice and now cant eat this [censor]. I demand a full refund of my $5 I spent or will contact my lawyer. I wasnt in a good mood before I had to deal with this [censor] and am now ballisticly mad. if this isnt dealt with I will never go to taco bell again. I dont want free [censor] food I want a refund

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A
5:45 pm UTC

Taco Bell customer service, speed, product

I waited at the counter for 10 minutes and was not greeted at all. The workers looked at me multiple times without any acknowledgement. It took approximately 40 minutes to receive my two ordered items. The staff were moving very slow and talking and laughing amongst each other. My Mexican pizza had a bunch of lettuce mixed in with the cheese making my food gross and soggy. There were multiple upset customers due to the wait time. There was food all over the tables and chairs. I had to clean an area so I could sit down and eat. The worker taking the orders gave insincere apologies with monotone voice and a flat affect. I was late returning to work from my lunch break due to the wait time. I did call and complain but I feel that 2 free item coupons are not enough for my experience and time.

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A
3:17 pm UTC

Taco Bell worker

mrs alison g was a very rude worker. when i go somewhere i expect the workers to have a positive attitude. i understand we all have bad days but workers need to learn how to not carry it into their job. it was a very rude experience and made me highly upset. i smiled at her and said thank you and was being nice, like i felt she deserved, and then she kept being very rude. i gave no reason for her to be rude, maybe she was having a bad day, i don't know. but it upset me and it's not the first time she's been rude towards customers.

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8:13 am UTC

Taco Bell manish

I m Aas Mohammad Mr Manish is misbehaving Very bad service and very bad talking Mr Manish is very bad boys talk how well manager I don't like Mr Manish is very bad talking mister money she's talking go for out restaurant North coming again here side go manish very bad customer service and very bad manager I don't like Manish is job in the Ambience Mall Vasant Kunj am very bad customer service and very bad manager my choice is out his job and out of this manager

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J
12:12 am UTC

Taco Bell taco filling

Why is it so hard to send a complaint? I bought two sorry tacos.. No meat, cheese or lettuce worth eating. Really? I'm not happy. I eat there two times a week... Normally the tacos are a bit better, not much, though. It seems night time is bad... Crew are uude... Food is slopped together... An unfilled taco is not acceptable.. I bet it was only a half of an ounce of meat.

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Update by James Wilson
Nov 07, 2017 12:14 am UTC

Please tell stores to follow company guidelines!

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G
10:44 pm UTC

Taco Bell threats and sexual harassment

Yes, my wife just went through my Vernon KY local taco bell at 9:35 and when she got to the window the person at the window he said that the car before her flashed him and when my wife got around to the window he was like "are you gonna show me your too?" then he said that I would have to find my wife cause he would have her locked up. He made my wife feel very uncomfortable and made some very disappointed choices. My wife and family will not be going to that taco bell till this issue gets resolved

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M
5:35 am UTC
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Taco Bell my phone number is available as the contact number for taco bell.

my phone number is registered as the contact number for taco bell of dwarka sector 12, new delhi. i receive a lot of calls asking for the restaurant and i am getting sick of it.
I think it is the duty of the restaurant to provide their own number.
Also there have been a lot of issues regarding that restaurant and i get calls of the complaints.
I am really very tired and sick of this and I want the number to be changed and also an apology from the restaurant for their ignorance to such matters.
And if no action will be taken I'll have to take some serious steps regarding this matter.
My phone number is [protected] and i have attached a screenshot that shows my number for the restaurant's contact.

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pobarjenkins
Minneapolis, US
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Nov 05, 2017 5:01 pm UTC
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If the phone number is only listed on Google then that is not necessarily Taco Bell's fault. You can contact them directly to see if they will change it or you can try Google's customer support for issues like this: https://support.google.com/business/answer/6161762?hl=en

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U
1:11 am UTC

Taco Bell customer service and lack of product

Once I pulled up to the speaker to order my food the cashier asked if I was paying with cash or card (not hello may I help you). Once I said cash she then stated that I needed exact change because they were out of ones. So I asked what did she say to be sure I heard correctly and she repeats herself only this time she was loud and very rude. If there wasn't cars in front and behind me and there was a way to get out of the drive thur without jumping the curd, I wouldn't have placed the order at all. Luckily I had my debit card with me also seeing as though I need exact change and I only had two $20 bills. This was still a real inconveniences for me on top of the cashier being rude throughout my entire purchase. Next time I will be sure to have exact change just in case Taco Bell on High st Jackson MS decides to make them not making the proper money arrangements my problem.

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