CB Retail Stores Costco Complaints #62-81

Costco review: Costco Tire Center

Joyce63 of Oxnard, US

Mar 16, 2023 9:44 pm UTC

Verified customer

I bought 4 new tires from Costco where I've always bought them. About 6 months ago my car was hit in a parking lot leaving a dent, white paint, and the hubcap was gone.

It definitely had a wobble. I explained what happened to Costco on 5 occasions, and was assured each time all was well. I don't drive often, so there's only been a few thousand miles driven on my car. Today I was told the tires needed to be replaced, and the warranty would cover it had I been hit, but this was due to my lack of maintenance. I was hit, which they know, and how much more diligent could I have been than to have them service my car 5 times? Did they lie to me 5 times in order to sell new tires?

Desired outcome: Cover the 2 damaged tires.

Thanks to Costco Tire Center, it will cost more than the tires to be fixed.

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